Documentation

Sefton Documentation

Every guide for providers, practice owners, and families: getting set up, sessions and notes, billing and claims, messaging, security, and the patient portal. 59 guides, written for the way a therapy practice actually runs.

6 guides

Getting started

Create the account, set up the practice, bring your clients over, and invite the team.

  1. 01

    Getting started with Sefton

  2. 02

    Create your account

  3. 03

    Practice setup

  4. 04

    Import your clients

  5. 05

    Invite your team

  6. 06

    Choose your plan

5 guides

Sessions and scheduling

The day view, the calendar, booking, appointment requests, telehealth, and time tracking.

  1. 01

    The Sessions day view

  2. 02

    Calendar and booking

  3. 03

    Appointment requests

  4. 04

    Telehealth visits

  5. 05

    Time tracking and Quick Time Entry

8 guides

Documentation and notes

Quick Dictate, notes, co-sign, completeness checks, goals, and home programs.

  1. 01

    Quick Dictate and Sefton Voice

  2. 02

    Session notes, SOAP, and evaluations

  3. 03

    Supervisor co-sign

  4. 04

    Documentation completeness and compliance checks

  5. 05

    Goals and progress

  6. 06

    Home programs

  7. 07

    Plan of care and recertification

  8. 08

    Evaluations and reports to payers

8 guides

Patients and families

Records, guardians, portal invitations, intake, referrals, and individual-rights requests.

  1. 01

    Patient records

  2. 02

    Invite a patient to the portal

  3. 03

    Guardians and caregivers

  4. 04

    Intake forms

  5. 05

    Referral records

  6. 06

    Individual-rights requests

  7. 07

    Records export and practice export

  8. 08

    Eligibility and insurance

9 guides

Billing and claims

Superbills and CMS-1500s, electronic claims, eligibility, prior authorization, denials, remittance, and patient payments.

  1. 01

    Billing overview

  2. 02

    Superbills and CMS-1500 forms

  3. 03

    Electronic claims

  4. 04

    Prior authorizations

  5. 05

    Denials and appeals

  6. 06

    Remittance (ERA) and payment posting

  7. 07

    Patient payments, statements, and Good Faith Estimates

  8. 08

    Payers, participation, and rates

  9. 09

    Exports and reports

5 guides

Messaging and notifications

Secure chat with families in two languages, alerts, announcements, and support.

  1. 01

    Secure messaging with families

  2. 02

    Conversation mode: in-room translation

  3. 03

    Notifications and alerts

  4. 04

    Announcements and team communications

  5. 05

    Getting support

8 guides

Account, team, and security

Profile, security and sessions, users and roles, locations, subscription and receipts, legal, and compliance.

  1. 01

    Profile, language, and time zone

  2. 02

    Security, 2FA, and passkeys

  3. 03

    Team accounts and sign-in problems

  4. 04

    Locations

  5. 05

    Subscription and receipts

  6. 06

    Legal and compliance

  7. 07

    Credentials, credentialing, and the license scanner

  8. 08

    Brand and communications settings

10 guides

Patient portal

For patients and families: signing in, goals, appointments, home programs, messages, bills, records, forms, and requests.

  1. 01

    Patient portal: signing in

  2. 02

    Patient portal: dashboard and goals

  3. 03

    Patient portal: appointments

  4. 04

    Patient portal: messages

  5. 05

    Patient portal: home programs

  6. 06

    Patient portal: billing and payments

  7. 07

    Patient portal: documents and session notes

  8. 08

    Patient portal: forms

  9. 09

    Patient portal: requests about your records

  10. 10

    Patient portal: settings, language, and notifications