Patient portal
Patient portal: messages
For patients and families: send secure messages to the care team in your own language, read theirs translated with the original available, and get notified of replies.
Messages is a secure conversation with your care team. It is not email: nothing about your care travels outside the portal.
Reading and replying
Open the conversation with your provider. Their messages appear in your language; tap Show original to see the words they typed. Type your reply in your language and send.
New message
New Message starts a conversation with a provider on your care team.
Notifications
If you turned on email or text notifications in Settings, you receive a short alert that there is a new message. The message itself is only in the portal.
Who can see it
Everyone on your care team for that conversation, and the guardians the office listed as communication contacts.
Frequently asked questions
Can I write in Spanish if my therapist speaks English?
Yes. Write in your language; your therapist reads it in theirs, and their replies appear to you in yours. Both of you can see the original words.