Messaging and notifications
Getting support
Open a support ticket from Settings > Support, follow the reply thread, and know where the status, legal, and compliance resources live.
Tickets
Settings > Support (also Chat > Support): New ticket with a subject and description. Replies from Sefton support arrive in the ticket’s Conversation and as a notification. Reply from the ticket; a closed ticket says so, and you open a new one if you need more help.
Sefton Help
For how-do-I questions, Sefton Help inside Chat answers from the documentation and your practice’s configuration.
Other resources
- The documentation you are reading.
- Settings > Legal for the Terms, Privacy Policy, BAA, and how to file a HIPAA complaint.
- Settings > Compliance for audit logs and the compliance library.
- Security and HIPAA for our safeguards and sub-processors.
Frequently asked questions
Should I put patient details in a ticket?
Only what is needed to reproduce the problem, and prefer the patient's record ID over their name. Tickets stay inside Sefton, but minimum-necessary still applies.